Privacy policy.

Last Updated: October 21, 2024

Welcome to Los Angeles County Land Bank website, which is owned and managed by Inclusive Action for the City (“Inclusive Action,” “we,” “us,” or “our”), where we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy (the “Policy”) outlines how we collect, use, disclose, and safeguard the personal data we may collect from you when you visit our website and use our products and services (collectively, the “Site”). This Policy also describes our policies and procedures for collecting, using, maintaining, protecting, and disclosing that information. Any terms defined in the California Consumer Privacy Act (“CCPA”) have the same meaning when used in this Policy.

This Policy applies to information that we collect through the Site as well as through communications between you and us about the Site (including email and other electronic communication).

Please review this Policy carefully. By accessing the Site and submitting any information to us via the Site or via email, you agree to the terms of this Policy on behalf of yourself or the entity or organization that you represent. If you do not agree to any term in this Policy, you should refrain from further use of our services.

1. Children Using or Accessing the Site. This Site is not intended for nor directed at children under the age of 18. No one under the age of 18 may provide any personal information to or on the Services. If you are under 18, please do not use the Site or communicate any information about yourself to us, including but not limited to your name, address, telephone number, or email address. If it is determined that we have inadvertently collected or received personal information from a child under the age of 16, we shall immediately take the necessary steps to ensure the deletion of such information from our system’s database. If you are a parent or guardian and believe your child under the age of 16 has given us information, please contact us by using the information in the “Contact Us” section listed below.

2. Changes to Our Privacy Policy. This Policy was last revised on the date noted at the top of this page. We may update this Policy from time to time. If we make material changes, we will post the updated Policy on this page. Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

3. Information We Collect. We receive several types of information about you from various sources, including information you directly provide to us and information automatically collected through your use of the Site.

a. Information You Directly Provide to Us. We collect information you share with us when you submit information via the Site and when you contact us via email or otherwise. This information may include:

i. Identifiers such as your name, postal address, phone number, and email address.

ii. Whether you are a property owner.

b. Information Automatically Collected. We may collect certain categories of personal information automatically when you use the Site, including: Internet Protocol (IP) address, browser type and version, operating system of your device, and geolocation data.

c. The Site also uses certain tags, log files, web beacons, cookies, and similar trackers from third parties (collectively, “Cookies”), of which you should be aware. A Cookie is a small string of information that websites you visit transfer to your computer for identification purposes. Cookies can be used to monitor user activity on the Site to help us understand user preferences and improve your experience, including for example allowing you to translate the Site to your preferred language. In addition to the Cookies used by us and our service providers, some cookies are placed by third parties such as Google. By using this Site you agree to the use of cookies for the following purposes:

i. Strictly Necessary Cookies: these are necessary in order to enable you to move around the Site and use its features, such as submitting information via the Site.

ii. Performance and Analytics Cookies: these include Google Analytics and they keep track of the pages that you visit, the content you access, and the language you view the Site in, so we can determine which content is most popular and improve the performance of our Site. These Cookies primarily record aggregate and anonymous statistical data but do capture a minimal amount of identifiable information such as your IP address.

4. Why We Collect Your Information. We collect and use your personal information for the following business purposes:

a. To respond to comments and questions, and provide customer service;

b. To fulfill the purpose for which you provide such information, or fulfill any other purpose disclosed by us when you provide the information;

c. To help to ensure security and integrity and prevent fraud;

d. To debug to identify and repair errors that impair existing intended functionality;

e. To perform services on behalf of the Site;

f. To undertake internal research for technological development and demonstration;

g. To undertake activities to verify or maintain the quality or safety of the Site and to improve, upgrade, or enhance the Site;

h. To comply with our legal and regulatory obligations;

i. For operational reasons, such as improving efficiency, training, and quality control; and

j. To gather and provide information required by or relating to audits, inquiries, or investigations by regulatory bodies.

5. We Do Not Sell Information to Third Parties. We have not sold or shared, in the last 12 months, and will not sell, or, for purposes of cross-contextual behavioral advertising, share, your personal information with any third-party. We do not knowingly sell or share the personal information of consumers under 18 years of age.

6. Categories of Information Disclosed for a Business Purpose. We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the 12 months preceding the Last Updated date above, we have not disclosed any personal information. We may disclose personal information such as your name, postal address, phone number, and email address, and whether you are a real property owner with:

a. Service providers we use to help us provide the Site and services, including our website hosting provider and Google; and

b. Third parties who are affiliated with the Los Angeles County Land Bank program, including the County of Los Angeles, Creative Urban Solutions, Genesis LA, and KDI.

7. Use or Disclosure of Sensitive Personal Information. We do not use or disclose any sensitive personal information as defined under the CCPA.

8. Your Rights. You have the following rights as a California consumer:

a. Right to know what personal information the business has collected about you, including:

i. The categories of personal information we have collected;

ii. The categories of sources from which the personal information is collected;

iii. The business or commercial purpose for collecting, selling, or sharing personal information;

iv. The categories of third parties to whom we disclose personal information; and

v. The specific pieces of personal information we have collected about you.

b. Right to delete personal information that we have collected from you with certain exceptions, including where the information is necessary to complete our transaction with you. Subject to the exceptions set out below, on receipt of a verifiable request from you, we will:

i. Delete your personal information from our records;

ii. Direct any service providers or contractors to delete your personal information from their records; and

iii. Direct third parties to whom the business has sold or shared for contextual advertising purposes your personal information to delete your personal information unless this proves impossible or involves disproportionate effort.

iv. Please note that we may not delete your personal information if it is reasonably necessary to:

a. Complete the transaction for which the personal information was collected, provide a service requested by you, or reasonably anticipated within the context of your use of the Site;

b. Help to ensure security and integrity to the extent the use of the personal information is reasonably necessary and proportionate for those purposes;

c. Debug to identify and repair errors that impair existing intended functionality;

d. Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law;

e. Comply with the California Electronic Communications Privacy Act;

f. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

g. Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

h. Comply with an existing legal obligation; or

i. Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

c. Right to correct inaccurate personal information that we maintain about you. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information.

d. Right to opt-out of the sale or sharing of your personal information for cross-contextual behavioral advertising.

e. Right to limit the use or disclosure of your sensitive personal information.

f. Right not to receive discriminatory treatment for exercising any of these rights.

9. How to Exercise Your Rights. You can submit a request to exercise your rights to access, correct, or delete your personal information by sending an email to laclb@inclusiveaction.org and providing us with your name, address, phone number, and email.

a. We will need your contact information to verify your identity for access, correction, or deletion requests. We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person's behalf. Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

b. If you are an authorized agent, then you may be required to submit your contact information and complete a certification form as well as provide information about the consumer for whom you are making a request.

c. To opt-out of the sale or sharing of your personal information, you may send an email to laclb@inclusiveaction.org and provide us with your name, email, phone number, and address.

10. Contact Us. For questions or concerns about our privacy policies and information practices, please contact us at laclb@inclusiveaction.org.